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WatchGuy NYC is honored to have the opportunity to serve you.
That is why we stand by all of our products with a full three year limited warranty. If an item we sell you should fail as a result of a manufacturer's defect at any time during the three year, we will repair or replace the item at absolutely no cost to you.
If your watch has any symptoms of abnormally gaining time, losing time, or not keeping proper time please do not hesitate to contact us by phone or email. If it is determined by WatchGuyNYC that a repair under warranty is required one of our trained watch professionals will direct you on how to safely and efficiently ship the watch to us.
Certified Pre Owned Full Two Year Warranty
WatchGuyNYC Warranties the dependable operation and function of this article for a period of two years, from the date of purchase. Modifications to this article and abuse void this warranty. WatchGuyNYC is the sole warrantor of this article. Original factory warranty no longer applies. WatchGuyNYC has no affiliation with the manufacturer.
The warranty does not cover damages such as scratches, finish, crystals, glass, Straps - leather, fabric or rubber, damage due to wear and tear, damage resulting from wear under conditions exceeding the watch manufacturer’s water resistance limitations and damage due to physical and/or accidental abuse. The warranty covers manufacturing defects only. All warranty repairs must be handled directly through WatchGuyNYC. Watches opened or repaired by any other source will void all warranties.
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Not covered by warranty:
WatchGuy NYCis determined to stand behind every part of your shopping experience. The WatchGuy NYC warranty allows you to make a completely risk-free purchase. This has been our policy and our promise since we began nearly three decades ago serving customers on a local level. Now, we are standing by this policy as we serve online customers from around the world. We look forward to serving you and giving you the incredible value and experience you deserve.
Watches described as “new” are unused with their original seals intact, along with the manufacturer’s packaging and all original paperwork. Each watch that we sell comes complete with a manufacturer’s guarantee. The manufacturer’s authorised agent will stamp and date the paper work, or swipe the guarantee card when it leaves their care. The manufacturer’s warranty will commence from this date.
7 Day Return Policy
For all purchases made online at WatchGuyNYC.com and In Store WatchGuy NYC will provide an exchange or refund within 7 days of delivery, provided merchandise in new condition, meaning unworn with the security tab (FACTORIES STICKERS) intact. Conditions which will void your ability to return merchandise includes: Scratching, Breaking, Wearing items, Opening the inside of watch, Removing links, Removing the security tab on high-end items, or lastly, if the auction explicitly says in the description that the item cannot be returned.
Return and Order Cancellation:
WatchGuyNYC maintains a state-of-the-art, on-site repair watch repair center staffed by professional watchsmiths, horologists and technicians. We provide speedy, on-site service for any watch covered under the terms of our warranty, be it simple battery replacement or a full repair to replace a defective mechanism.
WatchGuyNYC success is built around making our customers happy and our professional team is here to ensure that your experience is satisfying. As with all of our merchandise, we offer a hassle-free, 7-day money-back return policy.
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